jita365's Privacy Policy
This policy provides a full explanation of how your personal information is collected, what it is used for, and how it is kept secure while you use jita365.
1. Introduction and Scope
This Privacy Policy ("Policy") applies to the jita365 platform and all related services. When you visit our website, create an account, or use any of our services, the terms of this Policy apply automatically.
jita365 provides a reliable online gaming experience for users in Bangladesh. The privacy of your information is important to us, and we handle it responsibly. Our Terms and Conditions should be read alongside this Policy, as both documents together form the overall framework governing your use of the account.
In this Policy, "we", "us" or "platform" refers to jita365; "you" or "user" refers to any person who uses this platform.
2. What Information We Collect
A Registration and Identity Information
When you create an account on jita365, we collect the following information:
- Full name and date of birth (for age verification — minimum age 21)
- Mobile number and email address
- Username and password chosen by the user (stored in encrypted form)
- National ID card or other government-issued identity document details (during the KYC process)
B Transaction and Financial Information
During deposit and withdrawal processes, we store the transaction amount, method, and date and time. We keep records of transactions carried out through bKash, Nagad, Rocket and Upay, however your mobile banking PIN or OTP is never stored.
C Usage and Technical Information
While you use the platform, certain technical information is collected automatically, such as:
- IP address and device type
- Browser and operating system information
- Session duration and page visit history
- Cookies and local storage data
D Gaming Activity Information
Your betting, winnings, losses and game selection history are stored. This information is also used for responsible gaming monitoring. In accordance with our Responsible Gaming guidelines, this information helps keep your experience safe.
3. Purpose of Using Information
jita365 uses your information only for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Registration, login, identity verification and ensuring account security |
| Financial Transactions | Processing deposits, completing withdrawals and confirming transactions |
| Customer Support | Resolving issues and handling complaints via live chat and email |
| Promotions and Bonuses | Delivering applicable bonus offers, VIP benefits and promotional messages |
| Security and Fraud Prevention | Detecting suspicious activity and maintaining account security |
| Service Improvement | Analysing user experience to improve platform performance |
4. Sharing Information with Third Parties
jita365 does not sell or rent your personal information to any third party for commercial purposes. However, information may be shared in a limited way in the following circumstances:
- Payment Processors: The minimum information required to complete transactions through bKash, Nagad, Rocket and Upay is shared with these payment providers.
- Technology Partners: Technology service providers used to operate the platform work under strict confidentiality agreements.
- Legal Obligations: If we are required to provide information in compliance with applicable laws in Bangladesh or court orders, we will do so.
- Fraud Prevention: We cooperate with relevant authorities in investigating serious security incidents.
Outside the cases listed above, jita365 does not share your identity-related information with any third party without your consent.
5. Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. jita365 uses these cookies to keep your session active, remember your language preference and monitor platform performance.
- Essential Cookies: Required for login sessions and security verification.
- Functionality Cookies: Help remember your preferences and settings.
- Analytics Cookies: Used to collect site usage statistics in order to improve the service.
You can control or disable cookies through your browser settings, however disabling essential cookies may prevent some platform features from working.
6. Data Retention Period
jita365 retains your information only for as long as it is needed or required by legal obligations. Specifically:
- Active account information: retained until the account is closed.
- Financial transaction records: kept for a defined period to meet relevant legal requirements.
- After account closure: identity verification information is deleted once the required legal retention period has passed.
- Cookies and session data: deleted automatically at the end of a session or when a set period expires.
7. Technical Measures for Data Security
SSL Encryption
All data transmitted on the jita365 platform is secured through SSL (Secure Sockets Layer) encryption. As a result, all data travelling between your browser and our servers cannot be read by third parties.
Password Security
Your password is encrypted and stored using a strong hashing algorithm. No staff member or system can see your original password — only the hashed version is stored.
Access Controls
Access to your information is restricted to authorised staff only, and they can only view the information necessary to carry out their responsibilities. All internal access is logged.
Security Monitoring
The jita365 security team monitors for suspicious activity around the clock. If unusual login or transaction attempts are detected automatically, protective measures are taken on the account.
8. Your Rights and Choices
As a jita365 user, you have the following rights regarding your own information:
Right to Access Information
You can view the information stored in your account at any time. Contact our customer support for detailed information.
Right to Correct Information
If any information in your profile is incorrect, you can request a correction. Changes to core identity information will require a verification process.
Right to Delete Information
When closing your account, you can request that your information be deleted. However, some information may be retained for a set period to meet legal retention obligations.
Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages, you can let us know through your account settings or via customer support. Service-related messages (transaction confirmations, security alerts) are not covered by this opt-out.
9. Protection of Minors
jita365 is strictly not intended for anyone under the age of 21. We do not knowingly collect any personal information from minors. Age verification is mandatory at registration, and if an account holder is found to be a minor, their account will be closed immediately and any collected information will be deleted.
If a parent or guardian believes their child has registered on our platform, please contact customer support immediately.
10. Policy Changes and Updates
jita365 reserves the right to update this Privacy Policy as needed. If changes are made, we will:
- Publish the updated version on this page and note the "Last Updated" date at the top of the Policy.
- For significant changes, a notification will be shown when you log in to your account.
- Continued use of the platform after a policy update will be taken as acceptance of the new policy.
For full information about using our services, visit our About Us page, where jita365's service philosophy and objectives are described in detail.
11. Contact for Privacy Matters
If you have any questions about this Privacy Policy, or wish to exercise your rights regarding your information, contact us in the following ways:
Live Chat
24/7 direct support, in Bangla and English
Our customer support team is available 24 hours a day, 7 days a week. Privacy-related requests are generally processed within working hours.
This Privacy Policy was last updated — January 2025. Continued use of jita365 will be taken as your acceptance of this Policy.